Faster, more precisely, more effectively
In the waste management industry, complaint handling is not just a matter of meeting standards; it directly affects resident satisfaction, relationships with partners and the quality of service delivery overall. The foundation of effective complaint resolution lies in response time, the precision of answers, and the ability to quickly verify events. XTrack is a platform that brings all key data together in one place and supports the daily operations of municipal service companies.
How can we help your company handle complaints efficiently and effectively?
- In the XTrack system, all field data is integrated and transmitted online. This gives you quick and easy access to all the information you need, and selected data can be safely and conveniently shared when needed.
- You can determine which vehicle was responsible for servicing a given address and what actions were performed, without having to manually check the history of all vehicles in your fleet.
- You can also check whether the vehicle’s bodywork components were in operation at that location, such as the lifter, hook or tailgate.
- You can verify the status of a scheduled task for a specified address.
- You can review notes and photo documentation submitted online by the crew, which are directly linked to the job order and vehicle history.
- During the route, you can already access automatically selected video documentation thanks to the correlation of images with equipment activity at a specific location, crew notes, RFID tag readings, waste weight measurements or CAN bus data from the chassis.
- In the XTrack WebX customer service module (BOK), you can view the full service history for each client and, if needed, access video footage and operating data from the body and chassis directly from the interface.
- All data analysis and sharing remains:
- GDPR-compliant thanks to the automatic anonymisation of faces in videos, powered by XTrack AI,
- fully secure and meets the upcoming NIS2 Directive requirements (certified under XTrack ISO 27001).
The result?
- Shorter response times,
- Fewer escalations,
- More complaints resolved on first contact,
- Greater client and partner trust,
- Real savings in time and resources.
XTrack is not just a planning and monitoring tool – it’s a system that supports your company when complaints arise. A well-handled complaint can often turn into long-term client loyalty. It often turns into long-term client loyalty.
